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Why is my payment showing as "Pending"?

Written by Taylor Morgan

Payments are sent out in real-time. On Venn "Transactions", if the status of your transaction shows “Pending” the payment has left your account and is on its way through intermediary and recipient banks.

What to do next:

  1. Check processing time

    1. Payments can take up to 2 business days.

    2. Submissions after 3:00 PM ET, on weekends, or public holidays will begin processing the next business day.
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  2. Verify payment details

    1. Check the payment method selected matches the account payment details. If these do not match, your payment will not be successful.
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  3. Allow for intermediary processing

    1. Some payments go through multiple banks, which may add extra days to the standard 2 business days processing time.

Note: If you’ve sent an Interac e-Transfer, please check with your recipient directly. In most cases, funds are received instantly or within a few minutes (depending on the recipient’s bank). If not, the recipient should have received an email from Interac with instructions to deposit the funds.

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