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What happens if a transfer has incorrect or incomplete recipient details?

Michael Tan avatar
Written by Michael Tan
Updated this week

If a transfer is sent to the wrong account number or has incorrect recipient details, it cannot be cancelled or updated as the transfer is already sent to the payments network.

Thereafter, the transfer will depend on the recipient bank to either accept or reject the transfer. Rest assured, in any case, the funds are safe and will only depend on how the recipient bank will process it.

If the recipient bank rejects the transfer, the time frame for the funds to be returned depends on how soon the recipient bank can process the rejection.

  • Typical duration: 5–10 business days

  • In some cases: As fast as 3 business days

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