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What do I do if my account has not been approved after 24 hours?

What do I do if my account has not been approved after 24 hours?

Michael Tan avatar
Written by Michael Tan
Updated over a month ago

If more than 24 hours have passed since you signed up (excluding weekends and public holidays), follow these steps:

  1. Check your email (including spam/junk folders).

    • If you signed up as a single applicant, we may need additional information about your business. Look for an email from us and respond as soon as possible.

  2. Ensure all included applicants have completed verification.

    • If you added other applicants during sign-up, they must complete the selfie and government ID verification. Please remind them to check their emails (including spam/junk folders) and complete the process.

  3. Still haven’t received an email?

    • If you’ve checked your inbox and completed all the required steps but still haven’t received an update, please contact us via our in-app chat. Simply click the chat icon in the bottom right corner of your screen.

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