If more than 24 hours have passed since you signed up (excluding weekends and public holidays), follow these steps:
Check your email (including spam/junk folders).
If you signed up as a single applicant, we may need additional information about your business. Look for an email from us and respond as soon as possible.
Ensure all included applicants have completed verification.
If you added other applicants during sign-up, they must complete the selfie and government ID verification. Please remind them to check their emails (including spam/junk folders) and complete the process.
Note on application review time.
In some cases, we want to ensure your application is complete and sufficient before submitting it to our banking partners for final review. This may result in your application taking longer than 24 hours to process.
Still haven’t received an email?
If you’ve checked your inbox and completed all the required steps but still haven’t received an update, please contact us via our in-app chat. Simply click the chat icon in the bottom right corner of your screen.