For receiving CAD into your Venn account, if you provide the sender with EFT details, but they send an Wire (SWIFT) instead, the payment will not reach us. Instead, the funds will remain with the sender’s bank or its intermediary.
In most cases, the funds are automatically returned to the sender within 5 to 10 business days. However, to speed up the process, the sender should contact their bank directly.
Since we never received the funds, we have no visibility into the timeline for their return. If we had received them, we would have credited them to your account immediately.