If your Interac e-Transfer Auto Deposit to your Venn account is being returned to your original account after several hours without an error message, this is likely due to a security measure from your external bank.

The transaction is being reversed by your external bank’s National Fraud Detection Group (NFDG), as indicated by the “NFDG REVERSAL” notice. This is a false positive flagged by your bank’s fraud detection system.

What should I do?

Step 1: Contact your external bank – Inform their fraud department that this is a valid transaction and request them to release the funds.

Step 2: Once cleared by your bank, you can reattempt the transfer.

Additional Notes

• This issue has occurred only in a few cases, and in all instances, it was resolved by the customer calling their bank.

• We are also escalating this feedback to our banking partners to help prevent future occurrences.

• As soon as we receive the transfer, the funds will be credited to your Venn account immediately.

We apologize for the inconvenience and appreciate your patience. If you need further assistance, feel free to contact our support team.