Interac e-Transfers are typically sent in real time and can’t be cancelled once they’ve been accepted.
You may be able to cancel the transfer if:
It was sent to the wrong email address and the transfer remains unclaimed, OR
The recipient hasn’t set up auto-deposit and hasn’t accepted the funds.
To try cancelling the transfer, go to Venn “Transactions”, select the Interac e-Transfer, and look for the cancel option. This option may only appear about one hour after the transfer was sent, and only if the funds haven’t been claimed.
Important: Cancellation is done on a best-efforts basis and depends on the recipient’s bank cooperating to return the funds. If the status still shows “In Progress” or "Completed" within 7 days after you initiate the cancellation, it likely means the cancellation failed and the funds were received by the recipient.
Because Interac e-Transfers are processed in real time, our support team isn’t able to manually cancel or intercept a transfer once it’s been sent.