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What email will my recipient receive when I send an Interac e-Transfer from my Venn account?

Michael Tan avatar
Written by Michael Tan
Updated over a month ago

If your recipient does not have Auto-Deposit enabled:

They will receive an email from Interac (notify@payments.interac.ca). The email will include (see screenshot below):

  • Sending bank name: Venn

  • Recipient’s name

  • Your business’s legal name (as registered on your Venn account)

  • Any message you typed in the “Enter a reference” field

  • An Interac reference number

If your recipient does have Auto-Deposit enabled:

The funds will go directly into their account. They won’t get an Interac email, but in their banking app (linked to their Auto-Deposit email), they’ll see:

  • The name of our payment partner Zum Rails (who processes the transfer)

  • The amount you sent

  • The email confirmation from us if you had selected the optional “Send transfer confirmation email to recipient” when sending the Interac e-Transfer.

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