Venn credits incoming payments as soon as we successfully receive them.
For local payments, such as EFT, ACH, Fedwire and SEPA, receiving banks cannot check the status of a payment before it arrives. If the payment is not showing in your account, please ask the sender to contact their bank to confirm the status and verify that the correct payment instructions were used.
For SWIFT payments, Venn may be able to trace the payment. However, if the payment instructions are incorrect, the sender’s bank will still need to recall or retrieve the payment and resend it using the correct details.