A physical Venn Mastercard will only be shipped after the employee sets their 4-digit PIN. Here’s how it works:
Go to Venn "Cards"
Select Create a new card
The "Employee" or "AP Clerk" will receive an email with instructions to set a 4-digit PIN.
Once the PIN is set:
A virtual card is issued immediately for online use.
A physical card is ordered and shipped. Delivery takes 1 to 15 business days, depending on the chosen shipping method.
Important:
If the employee has not set their PIN, the card has not been ordered yet. Please ask them to check their inbox and follow the instructions in the email, or log in to Venn to set their PIN—they will be prompted automatically upon login.
Note:
The physical card is shipped in the employee’s name, not the company’s. Please check with them to ensure they’ve looked in their mailroom or personal mailbox.