Cards
Learn how your Venn card can help your business grow
Are there any fees for using Venn Mastercard?
Are the Venn Mastercard credit cards?
Can I add my card to Apple Pay, Google Pay or Samsung Pay?
Can I check if an employee has set a PIN for their physical card?
Can I withdraw cash from the card?
Can I order more than one physical card?
Can I order a physical card and have it shipped outside of Canada?
Can I have my new card shipped to me while I’m traveling abroad?
Does the card limit include deleted virtual cards?
Does my Venn Mastercard spending limit apply across different currencies?
How do I change the 4-digit PIN of my Venn Mastercard?
How can I view the 4-digit PIN of my Venn Mastercard?
How does the card decide which currency account to pull funds from?
How do Venn Mastercards compare to AMEX cards?
How do I order a card?
How do I activate my physical card?
How do I upload receipts for card purchases? [Applicable Plans: Plus, Pro only]
How do I set up automatic receipt collection through email or SMS? [Applicable Plans: Plus, Pro only]
How long does it take to receive a refund for a canceled card purchase?
How do I request a card?
How do I pay my credit card bills of other card providers?
How do I bulk delete cards?
How do I change the mailing address of a physical card I had ordered?
How do I find my virtual card details?
How do I stop unauthorized transactions on my card?
How do I unlock my virtual card?
How do I unlock my physical card?
How do I update my Venn Mastercard's billing address?
How many Venn Mastercard cards can I order?
Is my card protected by Mastercard's Zero Liability Policy?
If I replace an existing card, will my current card stop working, or can I use it until the replacement arrives?
What is a Venn Mastercard?
What are the benefits of Venn Mastercard?
What is a virtual card?
What happens if I make a card purchase in a foreign currency?
What is the status of my card shipment?
What to do if my card is lost or stolen?
When will I receive my physical card?
When will my employee’s card arrive?
When will I receive the cashback for my card purchases?
Why am I getting a “3D Secure Authentication Failed” error?
Why are refunds from card purchases issued in CAD?
Why is my card payment being declined?
Why is my card status showing as "Blocked"?
Why is my card payment being repeatedly declined?
Why did my card purchase disappear from the Transactions page?
Why am I not receiving receipt upload notifications for card purchases after enabling email and SMS alerts? [Applicable Plans: Plus, Pro only]
What is the difference between a secured charge card and a credit card?
What shipping options are available for ordering a physical Venn Mastercard?
How do I unblock my card?
Can I find out my full card number?
How do I delete a card?
Do I need to pay off my Venn Mastercard?
What is the “Card name” field — is it the cardholder name or an internal reference?
What currency conversion rate is used for my Venn Mastercard purchase?
Can I customize the design of my corporate card with my company logo and branding?
What happens if my Venn Mastercard is locked?
What happens if I delete a Venn Mastercard?
Why was my CAD transaction declined even though I have funds in USD, GBP, or EUR?
Why don’t I see the “Activate Card” option? It only shows “Delete Card.”
What is the maximum amount I can spend on my Venn Mastercard?
Where can I find proof of payment for my card purchases?
Why is my card payment showing as “Pending”?
Can I send money using a credit card?
Does Venn offer credit cards?
Why can’t I create a new Venn Mastercard for anyone else under ‘Who is this Card for?’