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Cards

Learn how your Venn card can help your business grow

Are there any fees for using Venn Mastercard?
Are the Venn Mastercard credit cards?
How to add Venn Mastercards to Mobile Wallets like Apple Pay and Google Pay?
Can I check if an employee has set a PIN for their physical card?
Can I withdraw cash from the card?
Can I order more than one physical card?
Can I order a physical card and have it shipped outside of Canada?
Can I have my new card shipped to me while I’m traveling abroad?
Does the card limit include deleted virtual cards?
Does my Venn Mastercard spending limit apply across different currencies?
How do I change the 4-digit PIN of my Venn Mastercard?
How can I view the 4-digit PIN of my Venn Mastercard?
How does the card decide which currency account to pull funds from?
How do Venn Mastercards compare to AMEX cards?
How do I order a card?
How do I activate my physical card?
How do I upload receipts for card purchases? [Applicable Plans: Plus, Pro only]
How do I set up automatic receipt collection through email or SMS? [Applicable Plans: Plus, Pro only]
How long does it take to receive a refund for a canceled card purchase?
How do I request a card?
How do I pay my credit card bills of other card providers?
How do I bulk delete cards?
How do I change the mailing address of a physical card I had ordered?
How do I find my virtual card details?
How do I unlock my virtual card?
How do I unlock my physical card?
How do I update my Venn Mastercard's billing address?
How many Venn Mastercard cards can I order?
Is my card protected by Mastercard's Zero Liability Policy?
If I replace an existing card, will my current card stop working, or can I use it until the replacement arrives?
What is a Venn Mastercard?
What are the benefits of Venn Mastercard?
What is a virtual card?
What happens if I make a card purchase in a foreign currency?
What is the status of my card shipment?
What to do if my card is lost or stolen?
When will I receive my physical card?
When will my employee’s card arrive?
When will I receive the cashback for my card purchases?
Why am I getting a “3D Secure Authentication Failed” error?
Why are refunds from card purchases issued in CAD?
Why is my card payment being declined?
Why is my card status showing as "Blocked"?
Why is my card payment being repeatedly declined?
Why did my card purchase disappear from the Transactions page?
Why am I not receiving receipt upload notifications for card purchases after enabling email and SMS alerts? [Applicable Plans: Plus, Pro only]
What is the difference between a secured charge card and a credit card?
What shipping options are available for ordering a physical Venn Mastercard?
How do I unblock my card?
How do I delete a card?
Do I need to pay off my Venn Mastercard?
What does the “Card name” field mean when creating or ordering a Venn Mastercard?
What currency conversion rate is used for my Venn Mastercard purchase?
Can I customize the design of my corporate card with my company logo and branding?
What happens if my Venn Mastercard is locked?
What happens if I delete a Venn Mastercard?
Why don’t I see the “Activate Card” option? It only shows “Delete Card”.
What is the maximum amount I can spend on my Venn Mastercard?
Where can I find proof of payment for my card purchases?
Why is my card payment showing as “Pending”?
Can I send money using a credit card?
Does Venn offer credit cards?
Why can’t I create a new Venn Mastercard for anyone else under ‘Who is this Card for?’
Can I get a physical version of my Virtual Venn Mastercard?
How do I change the spending frequency or amount limit on my Venn Mastercard?
Will I still receive a refund to my Venn Mastercard if I’ve locked and deleted the card?
Can I export all my Venn Mastercard details, including cardholder name, 16-digit card number, expiry date, and CVV?
Will my Venn Mastercard payment still go through if I’ve locked or deleted the card?
Why is there additional cost for physical cards on my plan?
How do I change the Venn Mastercard spending limit?
When I make a purchase with my Venn Mastercard, does it use funds from my Venn CAD account right away?
Can the Venn Mastercard show my business name instead of my personal name?
How do I update my Venn Mastercard's shipping address?
Why was my card purchase in CAD declined even though I have funds in USD, GBP, or EUR?
How can I tell which Venn Mastercard received the refund in “Transactions”?
Why does my Venn Mastercard show “insufficient funds” even though I have enough money?
What are Venn “Control Type” (also known as merchant category controls)?
How many options are there in Venn "Control Type"?
How can I set up Venn "Control Type"?
What happens when a card transaction is blocked due to Venn “Control Type” settings?
Can I see which transactions were blocked due to Venn “Control Type"?
Can I set Venn “Control Type” for a group of employees or team members?
Can I allow or block specific merchants or MCC codes on Venn "Control Type"?
What is the default setting for Venn “Control Type”?
Where do I find my full card details?
How do I add my Venn Mastercard for Google Pay?
What is Google Wallet?
How long is the OTP valid for Apple Pay and Google Pay?
How many Venn Mastercards can I link to Apple Pay or Google Pay?
What happens if my linked Venn Mastercard on Google Pay is locked or deleted?
How do I lock my physical or virtual card?
​How can I transfer the card ownership of one user to another user on my Venn account?
What is Apple Wallet?
How do I add my Venn Mastercard for Apple Pay?
What happens if my linked Venn Mastercard on Apple Pay is locked or deleted?
Why can’t I link my card to Apple Pay or Google Pay?