Your Venn USD account may have been blocked by Stripe USA or Shopify USA due to a previously failed attempt to process a pre-authorized debit (PAD)—a transaction that pulls funds from your account. However, we do not currently support direct debits from USD accounts, which may have caused the failure. As a result, Stripe or Shopify may have restricted your account from being re-linked.
Other customers with the same issue have successfully resolved it by reaching out to Stripe or Shopify and requesting a manual re-add and re-enablement of their account. Since we do not process these payments ourselves, Stripe or Shopify must make the necessary changes on their end to restore your account. Therefore, kindly reach out to the Stripe or Shopify support team to re-enable your Venn USD account.
You’ll need to send Stripe, Shopify or any other platform an appeal letter asking them to reinstate payouts to your Venn USD account. Here’s an example you can use:
Sample Appeal Letter:
Dear Payments Team,
We would like to appeal the hold placed on our USD payout account.
The Venn USD account on file is a legitimate local checking account in the United States. We acknowledge that a previous debit attempt failed, which caused the account to be flagged. This was an isolated incident, and we have resolved the issue to ensure it will not happen again.
We kindly request that you reinstate our ability to receive USD payouts into this account. Thank you for your time and consideration.
Sincerely,
[Your Legal Business Name]