If you have an “Employee” role on your Venn account, you won’t be able to see the company’s account balances. This means you may be trying to make a payment from a currency account that doesn’t have enough funds.
To resolve this, please ensure that your payments are made from accounts with sufficient balances. You can initiate the payment from your main currency account or any other account that has funds available. If a currency conversion is needed, Venn offers competitive rates, so using other currency accounts should not be an issue.