All Collections
Payments and Bank Transfers
Learn how to use your Venn account to send and receive money
Are there fees or charges for receiving funds?
Can I deposit cash or cheques into my account?
Can I cancel a pending currency conversion?
Can I automatically add funds when my chequing account balance reaches a certain level?
Can I cancel the funds loaded to my account?
How do I add funds to my account?
How do I add or receive Canadian Dollars, CAD into my account?
How do I add or receive US Dollars, USD into my account?
How do I add or receive British pound sterling, GBP into my account?
How do I add or receive Euros, EUR into my account?
How do I find my bank account details?
How do I receive direct deposits to my account?
How do I find the Wire (SWIFT) banking details for my CAD account?
How do I find the Wire (SWIFT) banking details for my USD account?
How do I find the Wire (SWIFT) banking details for my GBP account?
How do I find the Wire (SWIFT) banking details for my EUR account?
How long will it take for my funds to arrive or reflect on my account?
How do I increase my "Add Money" daily limit for pre-authorized debits, PAD?
How do I accept credit card payments to my account?
How do I automatically add funds when my chequing account balance reaches a certain level?
What is my ABA routing number for my USD account?
Where is my payment? (Receiving Funds)
Why am I unable to link my bank account for pre-authorized debits, PAD? Plaid error
Why am I seeing a warning message about wire payments on my CAD account?
Which countries am I unable to receive funds from?
Why did I receive less than the expected amount from a wire transfer?
How can I prevent my funds from being accidentally converted to GBP?
Can I receive USD directly into my Venn CAD account?
What happens if the sender sends an EFT instead of a Wire (SWIFT)?
What happens if the sender sends an Wire (SWIFT) instead of a EFT?
Is there a fee for adding funds in to my Venn account?
Are there fees or charges for receiving funds?
Can I receive payments in a currency that Venn doesn’t officially support if I provide my Wire (SWIFT) account details to a client?
How do I send funds from RBC to Venn?
Why did my pre-authorized debit (PAD) load amount change?
Are there fees or charges for sending funds?
Can I receive notifications when a new Recipient is created or when a money transfer is initiated?
Can I cancel a pending transfer?
How do I initiate sending funds from my account?
How do I add or create a "Recipient"?
How do I edit the bank details of a "Recipient"?
How do I add a "Payment Method"?
How do I set a recurring outgoing payment?
How do I check if the recipient got my funds transfer?
How do I cancel a scheduled transfer?
How do I cancel a transfer pending approval?
How do I track my outgoing or outbound funds transfer?
What is ACH?
What types of transfers can I make?
What happens if a transfer is sent to the wrong account number?
What happens if a transfer has incorrect or incomplete recipient details?
What happens if I set a recurring payment on a date that doesn’t exist in some months?
What is the foreign exchange spread for currency conversions?
What will the recipient see on their bank statement when sending funds using EFT?
What will the recipient see on their bank statement for sending funds using Wire (SWIFT)?
What will the recipient see on their bank statement when sending funds using UK Faster Payments?
What will the recipient see on their bank statement when sending funds using ACH?
What will the recipient see on their bank statement when sending funds using SEPA?
Where is my payment? (Sending Funds)
Which countries can I send a transfer to?
Why did my USD transfer fail?
Why didn’t the recipient receive a notification about the pending transfer?
Why does my transfer show as “Completed” when my recipient hasn’t received the funds?
Why is my transfer showing as "Pending"?
How long does it take for funds to be delivered?
Which Canadian Payment Association (CPA) Code applies to an EFT transfer from a Venn CAD account to another Canadian account?
Why am I getting the error: “Failed to create transfer. Please try again or contact Venn support” when trying to pay someone?
I sent a Wire (SWIFT) transfer, but it seems to be stuck at Barclays in London. The recipient asked me to look into it. What should I do?
What is the maximum amount of money I can send in CAD?
What exchange rate was used for my transaction?
Why do I need to enter a recipient's address?
What is my routing number?
How can I track a Wire (SWIFT) payment I sent?
Why did my recipient receive less than the expected amount from a wire transfer?
How to send payments from Venn: Adding Recipients & Payment Methods
Why can’t I send a payment?
How can I send funds from my account?
If I schedule a transfer with a specific start date, will the recipient receive the payment on that date or later?
Can I accept card payments for invoices issued through Venn?
How do I cancel an invoice created and issued to my customer?
How can I absorb credit card processing fees when collecting payments via invoices on Venn?
How can I pass credit card processing fees to my customers when collecting payments via invoices on Venn?
How do I remind a customer about an Invoice?
How do I know my customer paid an invoice?
How do I create an invoice to bill my customers?
How do I enable credit card processing?
How do I issue credit card refunds for an invoice?
How do I handle chargebacks for credit card payments received via invoices?
How do I link my existing Stripe account with Venn for credit card processing?
How do I receive payments for invoices I have issued?
What payment methods can I accept for invoices?
Who is Venn using to process credit card transactions?
What is the processing fee for receiving credit card payments?
If a customer pays the invoice via bank transfer, do they need my account information?
Can I send invoices through the API?
How do I create a recurring invoice to bill my customers?
How can I add my company logo to an invoice on Venn?
Is there a limit to the number of invoices I can send?