Payments and Bank Transfers
Learn how to use your Venn account to send and receive money
Are there fees for receiving funds?
Can I deposit cash or cheques into my account?
Can I cancel a pending currency conversion?
Can I cancel the funds loaded to my account?
Can I receive USD directly into my Venn CAD account?
Can I receive payments in a currency that Venn doesn’t officially support if I provide my Wire (SWIFT) account details to a client?
How do I add or receive funds to my Venn account?
How do I add or receive Canadian Dollars (CAD) to my account?
How do I add or receive US Dollars (USD) to my account?
How do I add or receive British pound sterling (GBP) to my account?
How do I add or receive Euro (EUR) to my account?
How do I receive direct deposits to my account?
How do I find the Wire (SWIFT) banking details for my CAD account?
How do I find the Wire (SWIFT) banking details for my USD account?
How do I find the Wire (SWIFT) banking details for my GBP account?
How do I find the Wire (SWIFT) banking details for my EUR account?
How long will it take for my funds to arrive or reflect on my account?
How do I automatically add funds to my account?
How do I send funds from RBC to Venn?
Is there a fee for adding funds in to my Venn account?
Why did I receive less than the expected amount from a wire transfer?
What is my ABA routing number for my USD account?
Where is my payment? (Receiving Funds)
Why am I seeing a warning message about wire payments on my CAD account?
What happens if the sender sends an Wire (SWIFT) instead of a EFT?
What happens if the sender sends an EFT instead of a Wire (SWIFT)?
Why did my pre-authorized debit (PAD) load limit amount change?
Why do my Wire (SWIFT) account details look the same for CAD, USD, GBP, and EUR?
Why am I seeing an error when setting up an Auto Load Rules?
How to link Wise to Venn?
Why can’t I link my bank account for pre-authorized debits (PAD)?
Can I link my USD bank account to add funds to my Venn account?
Are there fees or charges for sending funds?
Can I receive notifications when a new Recipient is created or when a money transfer is initiated? [Applicable Plans: Pro]
Can I cancel a pending transfer?
How do I send funds from my account?
How do I add or create a "Recipient"?
How do I edit a recipient’s bank details?
How do I add a "Payment Method" to a "Recipient"?
How do I set up a recurring outgoing payment?
How do I check if the recipient got my funds transfer?
How do I cancel a scheduled transfer?
How do I cancel a transfer pending approval? [Applicable Plans: Pro only]
How do I track my outgoing transfers?
How do I track a Wire (SWIFT) payment I sent?
How to send payments from Venn: Adding Recipients & Payment Methods
How to avoid failed transfers due to payment method mismatch?
I sent a Wire (SWIFT) transfer, but it seems to be stuck at Barclays in London. The recipient asked me to look into it. What should I do?
What is ACH?
What types of outgoing transfers can I make?
What happens if a transfer is sent to the wrong account number?
What happens if a transfer has incorrect or incomplete recipient details?
What happens if I set a recurring payment on a date that doesn’t exist in some months?
What is the foreign exchange spread for currency conversions?
What will the recipient see on their bank statement when sending funds using EFT?
What will the recipient see on their bank statement for sending funds using Wire (SWIFT)?
What will the recipient see on their bank statement when sending funds using UK Faster Payments?
What will the recipient see on their bank statement when sending funds using ACH?
What will the recipient see on their bank statement when sending funds using SEPA?
Where is my payment? (Sending Funds)
Which countries can I send a transfer to?
Why didn’t the recipient receive a notification about the pending transfer?
Why does my transfer show as “Completed” when my recipient hasn’t received the funds?
Why is my transfer showing as "Pending"?
How long does it take for funds to be delivered?
Which Canadian Payment Association (CPA) Code applies to an EFT transfer from a Venn CAD account to another Canadian account?
Why am I getting the error: “Failed to create transfer. Please try again or contact Venn support” when trying to pay someone?
What is the maximum amount of money I can send in CAD?
What exchange rate was used for my transaction?
Why do I need to enter a recipient's address?
What is my routing number?
Why did my recipient receive less than the expected amount from a wire transfer?
Why can’t I send a payment?
How can I send funds from my account?
If I schedule a transfer with a specific start date, will the recipient receive the payment on that date or later?
Why can’t I submit a payment request for approval?
Can I send a link for someone to set up their recipient profile and payment method?
Where can I get proof of payment for funds I’ve sent?
What currency conversion rate is applied when I send funds from Venn?
Can I send AUD to a local account in Australia?
Can I send BHD to a local account in Bahrain?
Can I send CNY to a local account in China?
Can I send CZK to a local account in Czech Republic?
Can I send DKK to a local account in Denmark?
Can I send HKD to a local account in Hong Kong?
Can I send HUF to a local account in Hungary?
Can I send INR to a local account in India?
Can I send IDR to a local account in Indonesia?
Can I send ILS to a local account in Israel?
Can I send JPY to a local account in Japan?
Can I send KES to a local account in Kenya?
Can I send KWD to a local account in Kuwait?
Can I send MYR to a local account in Malaysia?
Can I send MXN to a local account in Mexico?
Can I send NZD to a local account in New Zealand?
Can I send NOK to a local account in Norway?
Can I send OMR to a local account in Oman?
Can I send PHP to a local account in Philippines?
Can I send PLN to a local account in Poland?
Can I send QAR to a local account in Qatar?
Can I send RON to a local account in Romania?
Can I send SAR to a local account in Saudi Arabia?
Can I send SGD to a local account in Singapore?
Can I send ZAR to a local account in South Africa?
Can I send SEK to a local account in Sweden?
Can I send CHF to a local account in Switzerland?
Can I send THB to a local account in Thailand?
Can I send AED to a local account in United Arab Emirates?
How are intermediary bank fees for Wire (SWIFT) transfers charged, and do they increase with larger amounts?
How many people can I send transfers to each day?
How can I send USD to a USD account in Canada?
Can I accept card payments for invoices issued through Venn?
How do I accept credit card payments to my account?
How do I absorb credit card processing fees when collecting payments via invoices on Venn?
How do I pass credit card processing fees to my customers when collecting payments via invoices on Venn?
How do I cancel an invoice created and issued to my customer?
How do I remind a customer about an Invoice?
How do I know if my customer has paid an invoice?
How do I create an invoice to bill my customers?
How do I enable credit card processing?
How do I issue credit card refunds for an invoice?
How do I handle chargebacks for credit card payments received via invoices?
How do I link my existing Stripe account with Venn for credit card processing?
How do I receive payments for invoices I have issued?
What payment methods can I accept for invoices?
Who is Venn using to process credit card transactions?
What is the processing fee for receiving credit card payments?
Can I send invoices through the API?
How can I add my company logo to an invoice on Venn? [Applicable Plans: Plus, Pro only]
If a customer pays the invoice via bank transfer, do they need my account information?
Is there a limit to the number of invoices I can send?
Can I have an invoice sent to multiple email addresses?
Will I get a notification when a recurring invoice is sent?
Can I let an "Admin" role create invoices without giving them the ability to send funds?
When I send an invoice, what email address and subject line will the recipient see?
Can I generate an invoice link without sending it to the client?
How does the invoice number work for recurring invoices?