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Why did my recipient receive less than the expected amount from a wire transfer?

Michael Tan avatar
Written by Michael Tan
Updated over a month ago

No, we do not charge any additional or hidden fees for sending funds besides the fees we have listed before you had initiated the Wire (SWIFT) payment from your account.

If your recipient received less funds than anticipated, it means that the recipient bank has deducted a fee from the funds prior to crediting it to your recipient's account.

Unfortunately, we do not have control over how the recipient’s bank applies these charges. If you’re unsure, we recommend asking your recipient to check with their bank before you initiate the transfer to your recipient.

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