When you try linking your bank through Plaid, you may see a message that the connection was “successful”. However, this only means Plaid has verified your account exists. The actual failure often happens right after, when Plaid attempts to maintain the connection with your bank. Many banks use multi-factor authentication (2FA), which blocks this ongoing connection.
To fix this, you’ll need to temporarily disable 2FA on your bank account while connecting through Plaid. Once the connection is successful, you can turn 2FA back on and the link will remain.
If you’re still having issues, please follow the steps on-screen within the Venn app which will require you to share a void cheque and last 3 months statements. Please ensure that when you share those documents, these requirements are met
A void cheque
Last 3 months bank statements (must have an average minimum balance of $1,000 CAD within the most recent 3 months)
Note: If you don’t have at least the last 3 bank statements, we recommend using other ways to add funds to your Venn account, such as sending an Interac transfer, EFT or Wire SWIFT until you meet the requirements to request a manual account link.