When you try linking your bank through Plaid, you may see a message that the connection was “successful”. However, this only means Plaid has verified your account exists. The actual failure often happens right after, when Plaid attempts to maintain the connection with your bank. Many banks use multi-factor authentication (2FA), which blocks this ongoing connection.
To fix this, you’ll need to temporarily disable 2FA on your bank account while connecting through Plaid. Once the connection is successful, you can turn 2FA back on and the link will remain.
If you’re still having issues, please email us at support@venn.ca with the subject line [Account] Request To Manually Link Bank Account. Before reaching out, please make sure the bank account you want to link has maintained a minimum balance of $10,000 CAD within the last 3 months. This is required for us to successfully submit a manual linking request. In your email, please include:
A void cheque and your last 3 bank statements (must have an average minimum balance of $10,000 CAD within the most recent 3 months)
If you don’t have at least the last 3 bank statements, we recommend using other ways to add funds to your Venn account, such as sending an Interac transfer, EFT or Wire SWIFT until you meet the requirements to request a manual account link.