How do I reset multi-factor authentication (MFA) for another user on our Venn account?

If a user on your Venn account has lost access to their authenticator app, you can reset their multi-factor authentication, MFA—but only if you have the “Owner” or “Admin” role.

To do this:

Step 1: Go to Venn "Settings Team"

Step 2: Select the user

Step 3: Select “Reset MFA”

This will remove the MFA requirement for their next login, allowing them to sign in.