General information
Learn how Venn helps Canadian businesses with their banking needs
Can I have multiple CAD accounts? [Applicable Plans: Plus, Pro only]
Can I have multiple USD accounts? [Applicable Plans: Plus, Pro only]
Can I have multiple GBP accounts? [Applicable Plans: Plus, Pro only]
Can I have multiple EUR accounts? [Applicable Plans: Plus, Pro only]
Can I delete an incomplete signup and use the same email?
Can I sort transactions?
Does Venn have a mobile app?
Does Venn offer real-time foreign exchange (FX) rates?
Does Venn offer GICs?
How do I invite another Owner? [Applicable Plans: Essentials, Plus, Pro]
How do I invite an Admin? [Applicable Plans: Plus, Pro only]
How do I invite an Employee? [Applicable Plans: Plus, Pro only]
How do I invite an AP Clerk? [Applicable Plans: Plus, Pro only]
How do I invite an Accountant? [Applicable Plans: Plus, Pro only]
How do I change the roles of team members? [Applicable Plans: Plus, Pro only]
How do I grant specific role to a team member? [Applicable Plans: Plus, Pro only]
How do I download my monthly statement balance?
How do I change my login email?
How do I change the "Doing Business Name" (DBA) name of my company?
How do I update my business details?
How do I create a sub-account? [Applicable Plans: Plus, Pro only]
How do I filter transactions?
Is there a phone number I can call to ask questions?
What currencies do you support?
What should I do if I don’t see a multi-factor authentication (MFA) option?
When will I get my monthly account statements?
Why can’t I change my login email, and how do I update it?
Why can’t I send an account invite to a specific email?
What are sub-accounts? [Applicable Plans: Plus, Pro only]
How many sub-accounts can I create? [Applicable Plans: Plus, Pro only]
What is the branch number for my Venn CAD account?
What time zone is your office in?
How can I contact support?
Why can’t I send a message in the in-app chat?
I already have an account, but I accidentally started the sign-up process. Now I can’t go back to the login page. What should I do?
I can’t log in to my Venn account dashboard and keep seeing a page asking for my personal details. When I try to continue, I get an “Unable to Save” error. What should I do?
How to check the status of my transaction?
How do I download Void Cheque for my Venn CAD account?
How do I download Bank Authorization Letter for my Venn CAD account?
How do I download Bank Authorization Letter for my Venn USD account?
How do I download Bank Authorization Letter for my Venn GBP account?
How do I download Bank Authorization Letter for my Venn EUR account?
How do I download Bank Account Details for my Venn USD account?
How do I download Bank Account Details for my Venn CAD account?
How do I download Bank Account Details for my Venn GBP account?
How do I download Bank Account Details for my Venn EUR account?
My client needs a local address to send a payment. What should I do?
How do I create a separate login if I originally signed up with Google?
How do I transfer funds between different currencies in my Venn account?
How do I change my legal first or last name on my account?
How do I change my legal business name?
How to link Wealthsimple to Venn?
Do you offer loans or credit?
What’s the difference between single-step and multi-step approval rules?
How can I convert my balance from one currency to another?
How can I choose which notifications I receive about my Venn account?