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General information
Learn how Venn helps Canadian businesses with their banking needs
Can I have multiple CAD accounts?
Can I have multiple USD accounts?
Can I have multiple GBP accounts?
Can I have multiple EUR accounts?
Can I delete an incomplete signup and use the same email?
Can I sort transactions?
Does Venn have a mobile app?
Does Venn offer real-time foreign exchange (FX) rates?
Does Venn offer GICs?
How do I add team members?
How do I invite an employee?
How do I grant specific access to an employee?
How do I download my monthly statement balance?
How do I change my login email?
How do I change my first or last name on my account?
How do I change my company name?
How do I change the "Doing Business Name" (DBA) name of my company?
How do I change the roles of team members or employees?
How do I update my business details?
How do I create a new sub account?
How do I filter transactions?
Is there a phone number I can call to ask questions?
What access does each role have?
What are sub accounts?
What currencies do you support?
What should I do if I don’t see a two-factor authentication (2FA) option?
Where can I view my monthly statement balance?
Why can’t I change my login email, and how do I update it?
Why can’t I invite a team member or employee to my account?
Why is my legal business name the only one displayed on my account details?
Vault Payments Inc. (Now Venn) – Not Affiliated with Other Companies Named ‘Vault’
Is Vault Payments Inc. associated with Paycom or the U.S.-based company Vault?
What time zone is your office in?
How can I provide feedback?
How can I contact support?
Why can’t I send a message in the in-app chat?
Why is there no option to start a new chat thread after refreshing the page?
How can I request a void cheque or a bank authorization letter?
I already have an account, but I accidentally started the sign-up process. Now I can’t go back to the login page. What should I do?
I can’t log in to my Venn account dashboard and keep seeing a page asking for my personal details. When I try to continue, I get an “Unable to Save” error. What should I do?
Can I create multiple sub-accounts for expenses in the same currency?
What is the branch number for my Venn CAD account?