As the receiving bank, we credit funds to your account as soon as they are successfully received.
If you’re expecting a payment but haven’t received it, the key question is whether the sender’s bank has successfully sent and completed the transfer.
If you haven’t received your funds, please check the following:
Obtain proof of payment from your sender.
Ask your sender for a proof of payment issued by their financial institution — not just a payment notice from a company. The proof should include:
• Your payment details (e.g., account number, business's legal name, recipient address)
• The payment method used (e.g., Wire SWIFT, EFT, ACH, Fedwire, SEPA)
Confirm the payment method matches your payment details.
The payment method used must exactly match payment details you provided. For example:
• A Wire SWIFT transfer must be sent to your Wire SWIFT details.
• An EFT payment must be sent to your EFT details.
• An ACH payment must be sent to your ACH details.
• A Fedwire payment must be sent to your Fedwire details.
• A SEPA payment must be sent to your SEPA details
Check the transfer date.
• Payments sent on weekends or public holidays (in either the sender’s or recipient’s country) will only be processed on the next business day.