How do I know if my customer has paid an invoice?

If your customer pays the invoice by card, the payment is processed instantly and the invoice is automatically marked as paid.

If they pay by bank transfer, we’ll try to match the payment using the amount, reference, and invoice number. If everything matches, the invoice will be automatically marked as paid. If there’s a mismatch, you may need to manually mark the invoice as paid after confirming the payment with your customer or by checking your Venn “Transactions”.